our direct marketing team

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Carrier Direct Marketing are committed to meeting our clients needs as quickly and effectively as possible, and therefore each client is assigned their own Customer Account Manager who will liaise with the client and our operations team on a daily basis to ensure that all jobs are processed professionally and to the agreed timescales.

We understand the importance of building successful relationships with our clients and these are strengthened by regular client contact and meetings. Our team of managers have all been with the company for many years and have gained considerable knowledge on all aspects of the business.

Bob Carter
Managing Director

Bob created Carrier Direct Marketing in 1993 and throughout the years Bob has developed the range of services to reflect the changing market and client base.

Bob strives to provide the very highest quality of service; whilst at the same time maintaining competitive pricing.

Throughout the years he and his team have continued to develop a range of services reflecting client's needs and marketing practices, at the same time as keeping abreast of ever changing technologies.

Bob ensures that the prices continue to remain competitive whilst providing the very highest quality of service.

Tel: 01271 336000
E-mail: Click here to e-mail Bob

Julie Henderson
Contact Centre Manager

Julie joined the company in November 2006 and has recently been appointed as our Contact Centre Manager. With over ten years Contact Centre experience Julie will be working closely with her skilled team to enhance the high standard of services already offered.

Tel: 01271 336000
E-mail: Click here to e-mail Julie

Richard Lewis
Warehouse Manager

Richard has been with the company since 1997 and manages a team of up to 30 staff. Richard is responsible for all the warehouse operations, which ranges from the management of all stock, from delivery to dispatch and ensuring that all deadlines are met for any of our clients mailing requirements. He works closely with all the Departments to ensure all jobs are completed to the highest standard.

Tel: 01271 336003
E-mail: Click here to e-mail Richard

Chris Marin
IT Manager

Chris has been with Carrier Direct Marketing  since 1999 and manages a team of up to 3 highly competent ICT technicians. Chris is responsible for all of the computer and telephone systems within all departments, as well as being the main port of call for all data handling and reporting tasks. Coming from a strict IT background and educated to diploma level, Chris is constantly looking for ways to improve the already stead-fast systems that are in place.

Tel: 01271 336004
E-mail: Click here to e-mail Chris

Alistair Bruce
Business Development Manager

After many years working as our Warehouse Manager and then as Senior Account Manager, Alistair is now so well versed in the Carrier Direct Marketing systems and services that he has become the new Business Development Manager.

Tel: 01271 336009
E-mail: Click here to e-mail Alistair

Ian Parkington
Senior Project Manager

Ian has a wealth of experience in tourism marketing, both as a tourism officer and working in the private sector as a consultant and business development manager.

His destination management career encompasses successful senior tourism manager roles in Swanage, North Wales and North Devon. In 1992 he became Deputy Director and Head of Marketing at Northumbria Tourist Board and, over a seven year period, helped to lead the region into a period of unprecedented tourism growth, building a marketing reputation based on the application of market segmentation techniques.

In 2000 Ian moved across to the private sector and undertook consultancy and business development roles with Carrier Direct Marketing and then Hunter Johnstone Marketing, helping both companies to establish themselves as market leaders in specific tourism support services.

In 2008 Ian rejoined Carrier Direct Marketing as part of the Carter Communication team and looks forward to continued success, working with tourism clients in both the destination and operator sectors. He will use his tourism marketing expertise and experience to help clients create clear and innovative strategies and business plans.

When deadlines allow Ian enjoys mountain biking and tennis.

E-mail: Click here to e-mail Ian

Rachel Bater
Senior Account Manager

Rachel's eight years at Carrier Direct Marketing have largely been spent rising up the ranks to Contact centre Manager before moving to the Account Management Team last year.

Rachel has since been promoted to the role Senior Account Manager where she will continue to look after her existing client portfolio whilst working with the other members of her team to continue the high standards of service Carrier Direct Marketing's clients enjoy.

Tel: 01271 336022
E-mail: Click here to e-mail Rachel

Sarah Laycock
Customer Account Manager / Tenders Coordinator

Sarah joined CDM in Jan 2000, and has gained considerable knowledge. Previous to working as a Customer Account Manager, Sarah was fully responsible for all the coding of brochure requests and also managed our paid ticket and literature sales. Sarah brings exceptional organisational and administration skills to the account management team.

Tel: 01271 336007
E-mail: Click here to e-mail Sarah

Becky Ely
Customer Account Manager

Becky joined Carrier Direct Marketing as the administration assistant for the team, however her ability to manage customer accounts was soon recognised and her skills and knowledge were developed to enable her to manage a range of clients on a day to day basis.

Tel: 01271 336058
E-mail: Click here to e-mail Becky