research and mystery shopping
A new company structure has been put in place to allow for a more comprehensive portfolio of market research and mystery shopping services to be offered for Carrier Direct Marketing clients.
Bob Carter together with Gary Lowthian have set up Customer Maze Ltd, which now manages all of these types of projects.
Customer Maze can provide a fully customized programme to meet the needs of your organisation.
Market Research Services
The successful business understands its customers and treats them as individuals. It anticipates their needs and adapts to ensure they're satisfied, building loyalty and ultimately increasing profitability.
Mystery Shopping Services
A comprehensive programme of mystery shopping can assist any business in understanding its customers’ perspective, needs and aspirations.For further details on any of our research or mystery shopping services, please visit www.customermaze.com or Contact Us.
really think of you?
Our research services will help you understand your customers perspective to ensure your business grows with them.
Cumbria Tourism commissioned Carrier Direct Marketing and Customer Maze to undertake conversion research on our leading printed guide. The work was done professionally and with little or no hassle to us the client and the results have proved to be hugely valuable, providing guidance and direction for future activity.
Alex McCoskrie
Cumbria Tourism
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