mystery shopping
A comprehensive programme of mystery shopping can assist any business in understanding its customers’ perspective, needs and aspirations.
Carrier Direct in partnership with sister company Customer Maze can provide a fully customised programme of mystery shopping to meet the needs of your organisation. With structured feedback on each element of the service delivered.
As a brief summary, the following Mystery Shopping services are offered:
- Postal performance monitoring
- Onsite mystery shopping services (at specified premises)
- Telephone mystery shopping
- E-mail mystery shopping
For further details on any of our research or mystery shopping services, please visit www.customermaze.com, contact Gary Lowthian on 01904 628034 or Contact Us.

really think of you?
Our research services will help you understand your customers perspective to ensure your business grows with them.
We have worked with Carrier Direct Marketing for a number of years now and they have remained consistent in their professionalism throughout. A very reliable, responsive and competitive service has always been provided.
Ian Hawkins
Domestic Marketing Manager





